Liveshops

Data Deletion Instructions

Last updated: July 23, 2026

This page explains how to request deletion of your Liveshops account and the personal data associated with it, what data we hold during normal operation of the Service, and what we are required to retain even after a deletion request. It applies to all Liveshops accounts, including accounts created or connected through Facebook Login.

1. How to Request Deletion

To request deletion of your account and personal data, email us at:

Please send the request from the email address associated with your Liveshops account so we can verify your identity. If you signed up with Facebook Login and do not know which email is on your account, tell us the name and handle on your Liveshops profile and we will work with you to verify ownership.

We will confirm receipt of your request within a reasonable period and complete deletion within 30 days, except for the limited records we are legally required to retain (see Section 4 below). When deletion is complete, we will confirm by email.

2. If You Used Facebook Login

If you connected your Liveshops account through Facebook, we receive basic profile information from Meta (such as your name, email address, and profile picture) to create and sign you in to your account. To remove Liveshops’ access and request deletion of that data:

  1. In Facebook, go to Settings & Privacy → Settings → Apps and Websites, find Liveshops, and remove it. This revokes our access to your Facebook profile going forward.
  2. Email admin@liveshops.com as described in Section 1 to have the data we already hold deleted from our systems.

3. Data We Hold During Normal Operation

While your account is active, we retain the data needed to run the Service:

  • Account data: your name, email address, handle, profile photo or avatar, and account settings.
  • Shipping and contact details: addresses you save for receiving purchases.
  • Commerce activity: your bids, claims, purchases, and sales history from live sales, plus seller profile and shop information if you sell on Liveshops.
  • Content you post: chat messages in live channels, and photos, videos, and reels you upload.
  • Payment references: we do not store card numbers. Payments are processed by Stripe; we hold only tokenized references (such as customer and payment-method IDs) that let us charge the payment method you saved with Stripe.
  • Technical and security data: session records, device and connection information, and logs used for security, fraud prevention, and diagnosing problems.

4. What Is Deleted, and What We Must Retain

When we process your deletion request, we delete the personal data associated with your account, including:

  • Your account profile (name, email, handle, profile photo)
  • Saved shipping addresses and contact details
  • Data received from Facebook Login, if you used it
  • Active sessions and sign-in credentials
  • Photos, videos, and reels you uploaded, and your seller profile and shop content if you sold on Liveshops
  • Our stored references to your Stripe customer and payment methods

Financial records we are required to retain: records of completed transactions — sales, purchases, payouts, refunds, invoices, and associated tax records — must be kept for the retention periods required by tax, accounting, and anti-fraud laws (typically up to seven years, depending on jurisdiction). We retain these records even after account deletion, but we disassociate them from your deleted profile wherever the law allows, so they are no longer linked to an identifiable account within the Service.

Chat messages and channel activity may persist in archived form where necessary to preserve the historical integrity of live channels in which other users participated; on request we will anonymize your association with that content.

5. Payment Data Held by Stripe

Payments on Liveshops are processed by Stripe, which acts as its own data controller for the payment information it collects (such as card details and identity-verification data for sellers). Deleting your Liveshops account removes our references to your Stripe records, but data held by Stripe is governed by Stripe’s own policies and legal retention obligations. To learn how Stripe handles deletion of your data or to submit a request directly to Stripe, see:

6. Questions

For questions about this page or about a deletion request in progress, contact admin@liveshops.com. For our full privacy practices, see the Liveshops Privacy Policy.